Feedback

Durack Institute of Technology values client feedback about any aspect of our services and will actively seek such feedback and utilise this feedback to better meet client needs.

Quality Feedback Stations can be found at various locations around the Institute. Here you can complete a quality feedback form and place it in the secure box provided. Feedback forms are collected and responded to on a regular basis.

The following Policy documents outline the Institute's approach to handling client feedback/complaints at both the informal and formal levels

• Policy for Client Feedback
• Policy for Complaint

Client Feedback can also be provided by sending an email to: feedback@durack.edu.au

To facilitate ease of lodgement of a formal complaint you may like to utilise the form below.

Complaint Form

Please address any written complaints to:

Quality and Planning
Durack Institute of Technology
Locked Bag 103
Geraldton WA 6531

Taking a Complaint Further

If you have a complaint that you do not wish to raise directly with us, or after dealing with us you are not satisfied with the outcome you may refer the matter to the Ombudsman Western Australia.

Ombudsman Western Australia:

Further information can be obtained by visiting: www.ombudsman.wa.gov.au