IT and Computing Services

  • Reporting Issues and IT Help

    Contact the IT help desk during normal business hours on 9956 2770 (external) or extension 2770 (internal).

    If you are unable to call or it is outside of normal business hours, please email your request through to the helpdesk mailbox.

    Alternatively if you are on campus you can lodge a helpdesk request though the TopDesk online portal, login with your network login and password and click on new incident to lodge a request. This will allow you to track the progress of your task and give you an estimated time of completion.

  • Network Access


    To access a Central Regional TAFE workstation, shared network drives and software remotely you will need to set up a VPN connection on your personal computer/laptop. Please follow the steps outlined in the below VPN connection guides:


    If you are at one of the Geraldton or Gascoyne campuses you can use your laptop, tablet or smartphone to connect to our wireless network. Instructions for each operating system are in the Wireless Connection Guide.

  • Set Up Email on your Smart Device

    To view your work emails on your smartphone or tablet please refer to the appropriate guide below:

  • Outlook Web Mail 

    You can access your staff email account from any location using the Outlook Web App.

    Using any browser with an active internet connection, type into the address bar.

    In the login box presented, type your domain name \ (back-slash) and Institute user name (eg. Durack\05XXXXXX Where X represents your 6 digit staff ID number) and your current network password. Click the Sign in button.

  • O365

    Each staff member has a free Office 365 account which includes access to an Outlook email account (, a shared OneDrive folder you can access from any computer or mobile device and online versions of standard Office programs such as Excel and Word.

    Login to the O365 Portal using your and your normal institute password.

    Assistance with using Outlook or Onedrive can be found online at Outlook Basics or OneDrive How-to.

    To add your O365 account to your work email client so that all your emails are grouped in the one location please refer to the relevant guide Adding an O365 account to Outlook.

  • Video Conferencing

    You can start and join video conferences from your computer using GoToMeeting. This software allows you to have meetings with up to 25 people where you can share your screen, chat, draw and record your session.

    The GoToMeeting Quick Reference Guide will assist you with joining and leaving online meetings, whereas the Introduction to Hosting Guide will show you how to create your own meeting.

  • Buying Software

    The Microsoft Store offers discounts to staff on software using the below portal.
    To take advantage of their offers, visit the Microsoft Store website.

    Staff will need to register for a Webstore Account using their Durack email address and but can select a password of their choice. It has to be a work email address.

  • CELCAT Timetabler

    CELCAT is the scheduling software used to manage and automate student timetables, room bookings and record student attendance. For assistance with using the various CELCAT tools please use the below guides (note: only CELCAT Attendance Live can be accessed externally).

  • Updating Course Information

    To update course information and course brochures on the Central Regional TAFE website, staff with the relevant access will need to log in to the SiteFinity content management system. To make changes please refer to the Course and Course Brochure Training Manual.

  • Business Intelligence

    There are various reports available on the staff intranet (located in the navigation menu under Support Services -> Reports) which provide statistics and student details across different categories.

    You can choose to receive a particular report in a range of formats on a regular basis, to do this please read the Subscription Guide.

FT - Full time

PT - Part time

FLX - Flexible

RPL - Recognition of prior learning

ONL - Online

OPL - Open learning

PRE - Preapprenticeship

APP - Apprenticeship

TRN - Traineeship

WPA - Workplace assessment