Durack Institute of Technology is committed to continuous improvement and values your feedback, whether positive or negative. Knowing when you are satisfied or dissatisfied with our services enables us to better meet client needs.
Quality Feedback Stations can be found at various locations around the College Campus. Here you can complete a quality feedback form and place it in the secure box provided. Our Manager Quality Planning assess this feedback on a regular basis.
This policy document outlines the College's approach to handling client complaints at both the informal and formal levels. To facilitate ease of lodgement of a formal complaint you may like to utilise this form.